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Privacy Policy

Serosti Catering Services – Catering Consultation Booking

Last updated: 23 October 2025

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  1. WHO WE ARE
    Serosti Catering Services, LLC (“Serosti,” “we,” “us,” “our”) provides online tools to inquire about, quote, and book catering services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or interact with our Services.

Controller/Business: For most processing, Serosti is the data controller (GDPR) or business (CPRA). 

  1. INFORMATION WE COLLECT
    We collect:

  • Identity and contact data: name, company, email, phone, address.

  • Account data: passwords (hashed), login history.

  • Booking and event data: event date, time, venue, headcount, budget, menu choices, schedule, vendor contacts.

  • Dietary and allergy notes: for example, gluten-free, nut allergies. This may be considered health data and requires explicit consent.

  • Payment data: billing information and payment method details. We use vetted payment processors and do not store full card numbers.

  • Communications: emails, SMS, phone recordings where lawful, and customer-support chats.

  • Marketing and preferences: newsletter opt-ins, interests.

  • Technical data: device or browser type, IP address, cookie identifiers, pages viewed, referring URLs, approximate location.

  • User content: messages, files, and photos you upload.

Sources include: directly from you, from your organization, from event venues or planners you authorize, from payment or analytics processors, and from publicly available sources.

Children under 13: Our Services are not directed to children under 13. We do not knowingly collect their data. If we learn a child’s data was collected, we will delete it.

  1. HOW WE USE YOUR INFORMATION AND LEGAL BASES
    We use personal information to:

  • Provide the Services, including creating quotes, managing inquiries, booking events, coordinating vendors, processing payments, and sending service messages.
    Legal bases: contract performance and legitimate interests where appropriate.

  • Manage catering safety by recording allergy and dietary details to prevent harm. This can involve health data and requires explicit consent, which you may withdraw at any time.

  • Improve and secure our site through analytics, troubleshooting, and security monitoring.
    Legal bases: legitimate interests.

  • Marketing: send promotions and newsletters with consent where required, and provide personalized content. You may opt out anytime.

  • Legal compliance: for tax, accounting, and regulatory purposes.
    Legal bases: legal obligation.

  1. COOKIES, ANALYTICS, AND ADS
    We use cookies and similar technologies for site operations, analytics, and advertising.
    In the EU and UK, we obtain prior consent for non-essential cookies. In California, we honor the Global Privacy Control (GPC) signal as an opt-out of sale or sharing for advertising.
    You can change cookie settings in your browser or preferences center. Refusing certain cookies may affect some site features.

  2. WHEN WE DISCLOSE INFORMATION
    We share information with:

  • Service providers and processors for hosting, support, email, analytics, payment processing, logistics, and subcontracted partners.

  • Business partners you authorize such as venues or rental companies.

  • Advertising and analytics partners where permitted by law and your preferences.

  • Authorities where required by law.

  • In corporate transactions such as mergers or sales.

We do not sell personal information for money. Some states define “sale” or “sharing” to include advertising or analytics. You can opt out via our “Do Not Sell or Share” options or by enabling GPC signals.

  1. DATA RETENTION
    We keep personal information only as long as necessary for the purposes above, then delete or de-identify it. Typical periods:

  • Account and booking records: 7 years for tax and accounting.

  • Marketing data: until you opt out or after 24 months of inactivity.

  • Allergy or health notes: retained only for the booking lifecycle and deleted within 30–90 days after fulfillment unless required by law.

  1. SECURITY
    We use administrative, technical, and physical safeguards appropriate to the risk. For payment data, we rely on PCI-compliant processors and do not store card numbers or CVV.

  2. INTERNATIONAL TRANSFERS
    If we transfer EEA or UK personal data outside your region, we use lawful transfer mechanisms such as Standard Contractual Clauses or UK equivalents, with supplementary measures as needed.

  3. YOUR PRIVACY RIGHTS
    Depending on your location, you may have the right to access, correct, delete, restrict, opt out, or withdraw consent.

EEA/UK: rights include access, rectification, erasure, restriction, portability, and objection.
California: rights include to know, correct, delete, opt out of sale or share, and limit use of sensitive information.
Virginia, Colorado, Connecticut, and Utah: rights to access, correct, delete, data portability, and opt out of targeted ads or sale.

To exercise your rights, submit requests by email or phone. We verify and respond within applicable timeframes. You can appeal a decision by replying “Appeal.”

  1. EMAIL AND SMS MARKETING
    You can opt out of marketing emails through the unsubscribe link. Transactional messages will still be sent. You can reply STOP to opt out of SMS messages.

  2. SPECIAL-CATEGORY DATA
    Catering may involve health-related data such as allergies. We only collect this if you voluntarily provide it and process it with your explicit consent. You can decline to provide such data.

  3. THIRD-PARTY LINKS AND INTEGRATIONS
    Our site may link to third-party websites such as payment providers or venues. Their privacy practices are governed by their own policies.

  4. CHANGES TO THIS POLICY
    We may update this policy and post a new effective date. Where required, we will provide additional notice.

  5. CONTACT US
    Serosti Catering Services, LLC
    Address: [1425 S. Pollock St, Unit 195, Selma, NC 27576]
    Email: [serosticateringservices@gmail.com]
    Phone: [+1 919-607-9604]

If you are in the EEA/UK and wish to contact our representative or Data Protection Officer, email [serosticateringservices@gmail.com].

  1. CALIFORNIA NOTICE AT COLLECTION (SUMMARY)
    We collect identifiers, customer records, commercial information, internet activity, geolocation, inferences, and sensitive information (dietary or allergy details). We disclose this to service providers and may share certain identifiers and internet activity with analytics or advertising partners subject to opt-out choices.

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